How To Disable & Remove Demo Live Unit Retail Mode On Galaxy S6 & S6 Edge

By on Apr 14, 2015

Here is a simple guide which will show you how to disable Retail Mode on Samsung Galaxy S6 or S6 Edge. Retail Mode is a software designed for demo units of Android devices which are for sale. It shows all the features of the phone in a short video. This way it make it easier for the customer to learn about new features of the smartphone that he is planing to buy.

Retail Mode is also helpful for the seller because he don’t have to show all the features of the phone to the customers  manually. As I previously say Retail Mode app is designed for the demo units which will show the customers all the features of the device. The software is great for stores but for normal users it can be annoying.

The phone will automatically activate Retail Mode if it is not used for a while. This is not a good thing for you as a user because the phone screen will stay always on and showing the same video many times. Normally devices with Demo Live Unit Retail Mode aren’t made for shopping. But sometimes unfortunately users get a device with Retail Mode activated.

So I wrote this guide to help you to deactivate Retail Mode on the Galaxy S6 or S6 Edge. Follow all the steps below and in a few minutes you will have a brand new Galaxy S6 or S6 Edge with Retail Mode disabled.

Retail Mode Galaxy S6 and S6 Edge

How To Turn Off Demo Live Unit Retail Mode On Samsung Galaxy S6 and S6 Edge

  • Take the phone at your hand and go to App Drawer.
  • Scroll through your apps and find Samsung Retail Mode app

Please Note: Do not confuse it with RetailMode app.

  • Find and open Samsung Retail Mode app.
  • Tap on Configuration Settings.
  • A new window will appear. Enter the password 5444 and click OK.
  • The Admin Menu will be unlocked.
  • Now turn off “disable the factory data reset”.
  • Enter the password M729Q16K8546 and then click OK.
  • You will be prompted to Factory Reset the phone.
  • This is the final step to disable Retail Mode on Samsung Galaxy S6 and S6 Edge.

After the Factory Reset of the phone anything will be deleted. This mean all your personal files, data and installed apps will be deleted. Your Galaxy S6 or S6 Edge will be like new. If you have any other question about this guide feel free to ask in the comment section below. If not then I would appreciate too much if you hit the Like button below.


  1. Andrew G

    Apr 16, 2015 at 2:07 am

    Hello! I have my Galaxy s6 and those passwords you provide are not working for me, my options are not exactly the same as you describe either. I believe it is because my retail mode is “Retail Mode Lite” could that be a problem that you could solve or help me figure out how to remove?

  2. Rebecca

    Apr 17, 2015 at 2:12 pm

    I followed all of the steps, and even had advice to hold down power, home and volume up keys to reboot it–and to choose “wipe out” but when it reboots, retail mode is still running.

  3. atif

    Apr 22, 2015 at 10:47 am

    Hi I did the same thing what u have explain but still my phone is in retail mode any other suggestions.

  4. atif

    Apr 22, 2015 at 10:48 am

    Hi I did the same thing what u have explain but still my phone is in retail mode any other suggestions. even I have tried to wipe the phone with volum button + power button + home button but its still the same

    • Dori

      Apr 22, 2015 at 11:12 am

      If the above method doesn’t work you need to install a stock firmware. You can install the Galaxy S6 official Lollipop Touchwiz without the retail mode. If you have never flashed a firmware, tell me and I can help you to do that.

      • James Thomas

        Apr 22, 2015 at 6:04 pm

        I would like help to flash and boot s6 lollipop touch wiz.

      • james

        May 1, 2015 at 4:23 pm

        I’ve been trying this all day.

        The log shows that the wipe only does use area
        “Mdm doesn’t allow wipe”

        I agree need to flash something with odin. But odin 3.9 doesn’t accept the Samsung demo unit. So I can’t flash anything

      • Carrie Reyes

        May 5, 2015 at 6:48 pm

        Hey, I need to install a stock firmware, I can’t even turn the device off because of the demo.

      • werberger

        May 7, 2015 at 7:28 pm

        samsung retail mode is keeping me from factory resetting the phone.

        when i go to the samsung retail mode,it is not giving me the option for configuration settings.

        • marius

          May 12, 2015 at 9:33 am

          Same problem here.

      • Dalai

        Nov 17, 2015 at 5:41 am

        Hi Dori,
        I have a S6 Edge Demo and I disable Retail Mode but I want to ask about the taking pictures how can I keep on it , I think they are being deleted by Retail Mode Software .Please help me

        • Dori

          Nov 17, 2015 at 6:21 pm

          Do you mean the pictures you took before you disable reatil mode or the pictures you do after disabling it?

          • Dalai

            Nov 18, 2015 at 6:29 am

            Hi Dori
            My device is still running on retail mode. When I taking a picture and downloading a app it’s automatically delete after a hour. My device is just a live demo unit device. Could u plz kindly suggest me how to use like a tablet like peacefully??
            Thank you

          • Justin

            Nov 27, 2015 at 3:42 pm

            Hi there

            I have Huawei mate 7 and same problem, I’ve changed the firmware of it to Android 5.0.2 But still it has those problems, Like, my password will remove automatically after turning of the phone and turning on, or remove app after turning off the phone, I will be grateful if you could help me

      • Dalai

        Nov 17, 2015 at 5:45 am

        Hi Toni
        Mine has a same problem’s like u any good news ??

      • richatd

        Mar 17, 2016 at 7:50 am

        Hey I tried to remove retail mode on my s6 edge but still not working I tried those two ways how do I install a stock firmware?

      • keli

        Nov 23, 2016 at 12:13 pm

        Dory how can i flash a firmware?

  5. Vj

    Apr 25, 2015 at 5:56 pm

    I need help from strach step by step please as well.

  6. salif

    Apr 30, 2015 at 5:58 pm

    hi can u help me too please?on my device i can turn off the demo service but the sign is still on snooze mode saying it s still running and any app i install gets erased few mns later

    • Dori

      Apr 30, 2015 at 6:09 pm

      Flash a stock firmware buddy.

      • salif

        May 5, 2015 at 3:39 pm

        There is no stock firmware for demo units yet,but I found how to disable mine,don’t follow his steps as it will still run the demo,but u need those passwords and go to the apps.there are 2 apps,one is retail mode and one is Samsung retail.don’t go where he said,which is Samsung retail mode to do factory reset,it doesn’t work,just go to retailmode app,it opens,click OK then password 5444 turn off service the password there is M729Q16K8546 ,all letters in capital,leave me a response if urs worked

        • Cody

          May 5, 2015 at 8:58 pm

          Doesnt work for me. Handset still displays “Samsung Retail Mode” as Service Running in notification screen which you cant get rid of. I tried disabling both apps with the password but after a time all the customization you do the phone will still revert back to reset. The only thing it doesn’t do is run the Demo. This is the most strangest thing I have come accross as the Factory reset you do by holding VOL UP + LOCK + HOME BUTTON during a restart and wiping it that way has always worked… Very bizzaro

        • Dalai

          Nov 17, 2015 at 5:52 am

          Hi Salif
          I did the same that u suggest the demo is stopped but retail mode is still running. I can not download my apps and pictures. Plz kindly suggest me how to fix the device that I can use peacefully.
          Thank you

        • kelem

          Jan 25, 2017 at 7:16 pm

          Wow thanks mine worked

  7. Cody

    May 2, 2015 at 12:57 pm

    Hey Dori,

    I have completly disabled retail mode but cannot totally remove it from the device. After factory reset and wipe Retail mode juuuuust keeps coming back eveeytim Can you post a link or write up how to root the device and wipe the retail mode off the Device please.

    Much appreciated


  8. Cody

    May 2, 2015 at 12:59 pm

    P.S I have never flashed the firmware either so your help would go a long way

  9. Toni

    May 7, 2015 at 1:32 pm

    Hi Dori,

    I have a S6 Edge Demo and I disable Retail Mode but I want to ask about the taking pictures how can I keep on it , I think they are being deleted by Retail Mode Software .Please Advise me on it.

  10. marius

    May 12, 2015 at 9:38 am

    Hi Dori.I have one of these Demo unit Sy edge but I cannot acces the App drawer.It s just the screen and it says ‘samsung retail mode’ and under it says ‘service running’.At the bottom it says BACKUP PASSWORD.Can only acces the can I take retail mode out Pls? thank you

    • Dado

      May 23, 2015 at 6:12 pm

      hi marius, same problem here, any good news?

  11. Richard

    May 16, 2015 at 9:29 am

    Hi Dori.I have one of these Demo unit S6 but I cannot acces the App drawer.It s just the screen and it says ‘samsung retail mode’ and under it says ‘service running’.At the bottom it says BACKUP PASSWORD.Can only acces the can I take retail mode out Pls? thank you

    • nassermendes

      May 17, 2015 at 7:50 pm

      hey this happened to me too, the only way to remove it is if you entered your google account. if so you can go on google and type my devices on the search box. click the first site and it will promp you the possibility to track, ring and erase the phone memory.
      only problem is: STILL HAVE THE RETAIL MODE -.-‘
      can not get rid of it by the life of me.

      • marius

        May 20, 2015 at 2:20 pm

        Hi mate.i bought a s6 edge with this problem.the thing is I don t know the google account as the person who sold it to me won t answer there any ohter way to get rid off this thing and get pass trough this screen? Pls

        • nassermendes

          May 20, 2015 at 3:31 pm

          Not that i know of dude :/ sorry

  12. Richard

    May 17, 2015 at 5:59 pm

    Hi Dori.I have one of these Demo unit S6 but I cannot acces the App drawer.It s just the screen and it says ‘samsung retail mode’ and under it says ‘service running’.At the bottom it says BACKUP PASSWORD.Can only acces the can I take retail mode out Pls? tha

  13. Jose

    May 17, 2015 at 7:38 pm

    Hi Dory I have a live demo unit its a galaxy s6 can I make it work like a normal cellphone? If so how can I do it?

  14. Ramos

    May 21, 2015 at 10:52 pm

    Hey i try a lot of times with my galaxy s6 edge that i buy on ebay but i can’t so what do u want to do right now so i can delete retail mode?

  15. Ramos

    May 22, 2015 at 3:55 pm

    Hello Dori
    I did what is on the text but it when it restart it show again live demo …… So i know that is still in live demo and it says that it have sm-g925x so i don’t know what it mean so please can u help me to figure out….

  16. rebecca

    Aug 1, 2015 at 9:40 pm

    I would lie to have u help me flash my phone to have Galaxy S6 official Lollipop Touchwiz 

  17. Dorthy

    Aug 3, 2015 at 9:39 am

    This doesn’t work for me.
    1) Retail mode can’t be disabled. There is Samsung Retail Mode in the apps drawer, but there is no Configuration Settings. All I got is Store Settings, but again, none password worked. Also, apart from this “Samsung Retail Mode” there is no apps named ” retail mode “.
    2) Can’t wipe data, nor factory reset. User data can’t be wiped by any means, not even Odin. It seems its locked by MDM ( Mobile Device Management).
    So buyer’s be aware: there is big chance there the S6 Edge demo unite you want to buy can never be freed by the way mentioned in this article. I suspect this article is intended to misled for the interest of the owners of these demo unit owner.

    • Dotty

      Nov 20, 2015 at 5:53 pm

      The article isn’t intentionally misleading. There are two versions of demo content. The instructions on this website work for the more common retail demo mode, but not for the other.

  18. roch

    Aug 13, 2015 at 5:18 pm

    i have the same problem and the did not work. i would like to use samsung galaxy s6 demo unit. to call and received. calls but cannot fix it. I need help

  19. andres

    Aug 14, 2015 at 5:30 am

    tengo un Samsung s6 edge live demo mal flasheado queda pegado en la pantalla de incio cuando enciende
    donde puedo conserguie la room original para dejarlo como estaba , gracias

  20. LP

    Oct 2, 2015 at 10:21 pm

    You guys all got phone with retail demo mode cause you bought stolen phones. The next unfortunate part for future buyers of these types of devices, carriers like AT&T and T-Mobile are implementing a plan to post all the imeis of the stolen demo devices on the national black list, time frame is November. Consider yourselves warned.

  21. vishal singh

    Nov 30, 2015 at 8:59 pm

    My galaxy note 4 is on retail mod how to delete or uninstall this app plz help me guys

  22. Roland Muaka

    Jan 27, 2016 at 7:43 pm

    Thanks for this manip man, say it is possible after this to unlock a network ???

  23. danphone

    Feb 14, 2016 at 8:59 pm

    my device is not letting me unlock it so it is stuck, i cannot get in to change the settings and enable power off and factory reset, please help

  24. christina

    Mar 10, 2016 at 10:26 am

    How about for a galaxy s7 edge.. It says the mdm wont allow factory reset. I need help. And how do i install a custom os amd will that help?

  25. Jamar

    Apr 2, 2016 at 8:17 pm

    How do I get demo mode off of my Galaxy S7

  26. miki

    Apr 11, 2016 at 4:47 pm

    what about s4

  27. shier28

    Aug 14, 2016 at 8:09 am

    Thanks you, worked for me

  28. Azeem

    Sep 17, 2016 at 10:14 pm

    Here is a small solution that worked for me
    Go to storage of device and browse the folder retail mode and in videos folder delete the live demo video screensaver video now the demo doesn’t start atomically.

  29. youssef

    Oct 13, 2016 at 9:05 pm

    how to remove demo mode htc desire eye plz help me

  30. Mike

    Nov 3, 2016 at 12:58 pm

    On a samsung s7, I was able to reset it to factory remotely using Samsung KNOX:
    That got around the MDM error I kept getting

  31. Vikas

    Jan 13, 2017 at 4:55 am

    I have done all this in my Samsung galaxy S6 live demo handset but after formatting completed and I make the phone start then also its showing Samsung retail mode service is running and for this its not getting battery completely charge.

  32. Gebeyaw Molla

    Jan 18, 2017 at 8:07 pm

    Dear sir
    i am Gebeyaw
    i have Samsung S6 edge currently my phone is not supportive for my simcard and the retail mode of the phone is distrusting me and also it consume the the mobile battery capacity. please help me totally how to remove retail mode and how to support the phone with simcard

  33. Monal

    Apr 4, 2017 at 6:32 pm

    I have A3 live demo sm-A310x … I installed a new firmware marshmallow (official) sm-A310F , but the below buttons dose not work.
    Can you please help me?

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